Services

CONSULTANCY

Looking for a simulator can feel like a complex task. Regardless, if you are a first-time buyer or looking for an extension of the simulator park, we can offer you the necessary support.

Over 25 years in the business, makes us a true expert in Machinery Simulators. We can help you find the most economical option according to your requirements and budget. Apart from a wide range of Hardware (from a simple desktop version to the simulators that offer a fully immersive experience), we also offer a good deal of Software Combo options, which allow using multiple software on the same simulating machine.

If you hesitate with regards to:

• Rent or buy.
• Hardware options.
• Additional equipment.
• The Newest trends in the industry.
• Software Combo options.

Our multidisciplinary group, will be happy to provide essential information for you to make an informed decision about your purchase.

In addition, in order to visualize the product, we can schedule a DEMO in which we can demonstrate main features of our simulators.

INSTALLATION

At LSyM, we take care of the integration of the subsystems and installing them at your facilities. Our LSyM team will happily provide all the necessary assistance associated with it.

Since design of our Hardware is based on modularity and simplicity, their installation is straightforward. We use components “off the shelf” which enables plug and play procedure. Should any of the parts malfunction, they can be easily purchased and replaced anywhere in the world.

Our efficient system allows minimizing the installation time. This is not only associated with our single computer installation, but also minimizes the number of cables needed to interconnect the simulator subsystems.

Once the simulator has been installed, a validation test is carried to ensure correct functioning of the system.

TRAINING COURSE

We design our training course according to the customer; as different organizations have different set-up, knowledge and necessities. Depending on the customer’s requirements, we change the structure of the course, as the most important is to ensure that all the users are confident and self-sufficient.

WHO

Beneficial to instructors, system operators and maintenance engineers.

WHAT

Significant information with regard to parameters, settings and simulation machine usage.

WHERE

Takes place at customer facilities at our offices or online.

TIME

Depends on customer requirements, functionalities of the machine.

Learning Module I: Introduction.

Learning Module II: Configuration and Machine Set-up.

Learning Module III: Virtual Class Set-up.

Learning Module IV: Exercises Modification.

Learning Module V: Evaluation Systems.

Learning Module VI: Practical Exercises.

Our training course enables:

• Explanation of all software features.
• Operate all systems and resources available properly and securely.
• Operation in scenarios with different degrees of difficulty.
• Practical Exercises.
• Complete training of different users.

SUPPORTING DOCUMENTATION

Every simulator machine is provided with the complete set of manuals. Manual guides provide useful information for instructor, system administrators and technicians in charge of maintenance procedures. The guide is divided in three parts user manual, system administrator and maintenance manual.

The user manual part provides information related to every exercise available on that particular simulator. In addition, it explains variables and parameters of the evaluation reports that are generated.

The system administrator manual part suggests procedures associated with simulator operation. We provide a set of instructions to configure: System controls, Users, Machine configuration parameter and Virtual classes.

With regards to the maintenance manual part, it describes the most important failures that could occur in the simulator and how these can be resolved. A list of the simulator components and electrical diagrams that demonstrate internal connections of the simulator controls are also included in the manual guide.

CUSTOMER SERVICE

At LSyM we place a great value on customer satisfaction. We ensure that all our customers can address their questions or concerns whenever they occur. Therefore, we offer different ways to contacting us.

Customer Service Hotline

Sometimes there are questions that cannot be answered by the automated machines. We understand that and offer our customers a hotline to call. Should they wish to talk to an operator, our experienced multilingual personnel are always happy to help.

Real-time Support

Our customer support is provided in the real-time, usually via videoconferences and if necessary, a remote connection to the customer computers, is established.

FREE Repair

All our products are designed using high-quality components that ensure durability and product life longevity, which allows us to offer a very high system functioning. Should however, any issue occur, all necessary adjustments, modifications and/or repairs can be resolved by our in-house expert. We commit to resolve any detected issues within the first twelve month after the product purchase, FREE of charge.

24/7 Online Tool

LSyM provides an online tool, available 24/7 called Mantis. Mantis is an in-house designed and maintained application that permits:

• Reporting of any detected issue during the use of the application.
• Requesting an implementation of new functionalities.
• Suggestion of new simulator features.

Hardware Components

All our simulators include a tool responsible for analysing the signals of sensors and devices connected to the simulator, which makes hardware troubleshooting protocols simple and reliable.

In the very unlike event of a breakdown, the defective component can be easily located. All our system elements are based on COTS components (Commercial off-the-shelf, that can be repaired or purchased locally) therefore, should this be necessary, hardware maintenance can be easily implemented by the customer. LSyM team however, provides all the necessary support and documentation.

MAINTENANCE AND UPGRADE

Part of the Software Life Cycle is its maintenance. Since real-world conditions are not static, with their fluctuations, software adjustments are necessary. In order to provide a high-quality product, we constantly implement changes to improve software and hardware performance.

We offer corrective (correcting existing issues), adaptive (enhance, improve current features), perfective (introduce some new features) and preventive (enhancement of the software) maintenance.

Some of these are:

• Upgrade of the simulator technologies.
• Introduction of new functionalities (for example. Our newest version will incl. camera recording not only exercises but also alumni).
• New modules, exercises, tests and new evaluation reports (In this sense we can replicate industry certification practical tests according to CPCS specifications and deliver corresponding assessments of student performance).
• Adding new functionalities, like a remote instructor desk, collaborative simulation, stereoscopic vision, exercise editor, etc.
• Support for the operating Systems Upgrade (Windows Upgrade).

Development of new projects

Over 25 years of experience in machinery simulators development, gives us expertise to provide a custom-made simulator shaped to the customer's needs and expectations.

Each piece of equipment designed and developed by LSyM is meticulously crafted by the best engineers. Some simulator customization can include:

• Hardware customization
• Subsystem of the simulator
  • Development of exercises.
  • Design of evaluation reports.
• Modelling and parameterization of new machines.
• Implementation of new automatisms and protocols.
• Modelling of customized virtual environments.
• New functionalities in the machinery.
• Research projects, such as virtual reality application simulators.

Regardless, the size of your project, our team is equipped to demonstrate results. Any machine simulator you need, we will create it.